Recent Posts

Welcome Back Matt!

9/25/2017 (Permalink)

General Welcome Back Matt! Matt Clemens our Operations Manager. Welcome Back!

Today we welcome back Matt Clemens!  We are very excited to have Matt back here at the SERVPRO of Hanover, Goochland & Caroline family. Matt will be joining our SERVPRO family as our Operations Manager.  In this role, Matt will be handling all our Crew Chiefs and managing the daily needs in our warehouse.

Matt will be very involved with all kinds of projects here in the office and in the warehouse overseeing the day to day tasks.  He will also get to meet with our homeowners and work them through the process of their water damage, fire cleaning or mold cleaning. What helps having the ability to be involved in so many projects is the certifications and continuing education that we are able to provide to Matt.  He currently has certifications in: Water Damage Restoration, Applied Microbial Remediation and Applied Structural Drying.

Matt plays an important role in our day to day operations and we are glad he is back with of our SERVPRO of Hanover, Goochland & Caroline team!

Employee Spotlight

9/22/2017 (Permalink)

General Employee Spotlight Our Marketing Representative, Tammy LaCognata, starting her Friday out with a smile!

Our Spotlight Employee this week is Tammy LaCognata.  Tammy started with us in February of 2016 as our Marketing Representative.  Before Tammy started working at SERVPRO of Hanover, Goochland and Caroline, she worked in the education field.  Tammy has three beautiful girls (high school, middle school and elementary school), and was able to stay home with her girls until they were all in school and when that happened, Tammy joined a fun and crazy team.  One of Tammy’s favorite things about her job is that she enjoys going to different businesses and meeting all the new people.  It is nice to see all the new faces in our community and let them know we are there if they need us for our services. 

Tammy enjoys spending time with her husband and three girls.  If she isn’t at a tennis match or a cheering competition Tammy would spend as much free time as she could traveling.  If Tammy could be a superhero her name would be “Teleporta” so she could get to places quicker than by car.  If she was “Teleporta” then she could do a lot more traveling.

We love having Tammy on our SERVPRO of Hanover, Goochland & Caroline team!

FREE CE Credit Course

9/21/2017 (Permalink)

Community FREE CE Credit Course FREE CE Credit Course: November 16, 2017 2-4pm at the Henrico County Public Library - Glen Allen Branch (10501 Staples Mill Road, Glen Allen VA 23060)

SERVPRO Industries, Inc. # 124994 is offering the following FREE CE CREDIT COURSE “Understanding Mold in the Restoration Industry” this will be a two hour course held on Thursday November 16, 2017. The CE course will take place at Henrico County Public Library Glen Allen Branch 10501 Staples Mill Road Glen Allen, Va. 23060.

The purpose of this course is to allow insurance professionals a better understanding of the history of mold awareness and of the participants in mold related claims. When and where the mold “issues began and how to help with mold remediation. The science of mold will be introduced to the insurance agents as it damages properties. Discussion of what mold is how it is dangerous and where it likes to grow will be reviewed. Safety guidelines and precautions on how to deal with the different levels of mold will be reviewed. Insurance professionals will understand the processes vendors use to properly complete mold remediation. 

For reservations call SERVPRO of Hanover, Goochland & Caroline at 804-730-6788 or email         

SERVPRO of Hanover, Goochland & Caroline Team

9/21/2017 (Permalink)

General SERVPRO of Hanover, Goochland & Caroline Team Our highly skilled and trained team is ready to help you and make it "like it never even happened!"

Let me share some history about SERVPRO of Hanover, Goochland & Caroline.  In 1996, David and Kathie Butler decided to take a leap of faith to start what is now SERVPRO of Hanover, Goochland & Caroline.  What started out in a 1,5ooSF warehouse/office space and 6 employees has now turned into 21,000SF and 25 employees.  With the dedication and hard work that started this business, we were able to get the trust of many insurance companies because our quality of work and customer service is top notch! 

Highly trained technicians! If you don’t believe me check out “Our Crew”.  Follow this link,, and read about all of our trusted technicians. 

We work with your insurance!  If you need help with a water damage or fire cleaning we will work with your insurance company through the entire process.  We will be there every step of the way and coordinate those things for you!  If you have Nationwide, State Farm, Erie, Travelers, USAA, The Hartford, Amica or Farm Bureau insurance just to name a few, call us! We have relationships with these companies and many others! Let us be the middle man!

Don’t forget, we are a locally owned and operated, 24-hour emergency service company that is available to you 365 days out of the year, because water damages and fires are never planned! 

SERVPRO of Hanover, Goochland & Caroline - We make it "like it never even happened!" Call us today at 804-730-6788 if we can be of service to you.

Packing and Moving

9/18/2017 (Permalink)

General Packing and Moving Let us do all the work and heavy lifting!

SERVPRO of Hanover, Goochland & Caroline is not just a mitigation, fire and mold remediation company.  We have many other services that we can offer you!  Did you know that we can pack and move your furniture for you?

Contractors often ask us to come in and take care of packing and moving a homeowner’s furniture and content out for flooring repairs.  Some homeowner’s need to have carpet installed or hardwoods sanded and refinished. In order to complete that task, everything must be moved out.  We have an excellent crew that comes in and treats your items as if they are their own.  It is very important to us to pack each item properly to ensure that the piece stays intact. Once your personal items are packed, we send in the “muscle” to move your packed content and your furniture.  We have an 18,000SF climate controlled warehouse where we can store your items.  Once your repairs are completed, we perform a post clean by wiping down your horizontal surfaces and then we return your items back to their original location.

Take the nightmare out of packing and moving, and call SERVPRO of Hanover, Goochland & Caroline, “your trusted and local packing and moving experts!”

Call us today at 804-730-6788 and we will take the headache out of the packing and moving.

Happy Retirement Tom Summers

1/5/2017 (Permalink)

General Happy Retirement Tom Summers It's not goodbye, it's see you later!

What a year 2016 was for SERVPRO of Hanover, Goochland & Caroline! We welcomed some new faces to our team, celebrated 20 years in business, and we said goodbye to some hardworking men.

With that being said, we have to highlight a top notch gentlemen who was with SERVPRO of Hanover, Goochland & Caroline for 18 years.  Tom Summers started his journey with David and Kathie in 1998 and watched as the company grew into what it is today.  In 1998, there were 5 employees at SERVPRO of Hanover, Goochland & Caroline and in 2016 and now there are 24 employees.  Tom has seen everything that one could see working in this business.  He was always ready to work and always worked hard.  Tom was our go to guy for carpet cleanings, upholstery cleanings and fire cleanings.  Of course, if we needed a hand with water damages, he was always there to help.  You could always count on Tom!  On December 28, 2016, Tom officially began a new life.  A life of relaxation, waking up when he feels like it and a life of new adventures.  Now Tom will get to enjoy his days with his wife, his new house, doing yardwork, taking care of his cats and playing golf when the weather warms up.

Tom will be missed greatly.  The SERVPRO of Hanover, Goochland & Caroline family will miss his smile, his giving heart, his “hat flipping”, his laugh and his dedication to this company. 

Happy Retirement Tom Summers! 

Employee Spotlight

12/13/2016 (Permalink)

General Employee Spotlight Margie always gives service with a smile!

This week in our Employee Spotlight, we will be introducing Margie.  Margie has been with the SERVPRO of Hanover, Goochland & Caroline team for 9 years. She is our go to gal!  Whenever there is something the office staff needs or the crews need, Margie always has it in her “hidden” stash.   She is also our chef extraordinaire and will cook some of the most amazing dishes … YUM!   

Margie’s SERVPRO life consists of handling homebuilders that we work with in the area in addition to the local counties and all of our self-pay mold jobs.   Through the years of working with mold jobs, she has learned how to translate Malvern’s handwriting, resulting in Margie being fluent in “Malvernese”.  Margie holds our SERVPRO Crew Training certification and loves that there is never a dull moment here at work!

When Margie is not working hard at work, she is busy spending time with her husband and running her kids to and from their sports commitments!  Margie has 2 kids, Xavier who is 14 and Malia who is 12.  Margie spends most of her weekends’ at softball games and tournaments with Malia or Xavier’s basketball games. 

SERVPRO of Hanover, Goochland & Caroline is very lucky to have Margie.  She is incredibly dedicated and gives top notch customer service to all of our customers.  Thank you for all your hard work Margie!

Candle Safety

12/8/2016 (Permalink)

Fire Damage Candle Safety Blow out candles when you leave the room or go to bed. Avoid the use of candles in the bedroom and other areas where people may fall asleep.

Candles may be pretty to look at but they are a cause of home fires - and home fire deaths. Remember, a candle is an open flame, which means that it can easily ignite anything that can burn.

* December is the peak time of year for home candle fires.
* Roughly one-third of home candle fires start in the       bedroom.
* More than half of all candle fires start when things that can burn are too close to the candle!

Candles and Kids:
* Never leave a child alone in a room with a burning candle.
* Keep matches and lighters up high and out of children's reach.

Candles are pretty and smell good, but think about using flameless candles, they look and smell like the real thing!

Be safe!

If something should happen, please don't hesitate to call SERVPRO of Hanover, Goochland & Caroline at 804-730-6788 for assistance. We will make it "like it never even happened"!

Employee Spotlight

10/3/2016 (Permalink)

Community Employee Spotlight "Mait the Great" is always working hard for our customers!

This week in our Employee Spotlight, we will be introducing a newer employee to the SERVPRO of Hanover, Goochland & Caroline team.  Maitland Wright started with SERVPRO of Hanover, Goochland & Caroline over a year ago.  Maitland is one of our technicians who works on water damages, move outs, move backs, and mold jobs with each Crew Chief daily.  Every day is different, but Maitland’s favorite thing about his job is seeing jobs come together from start to finish.  Each job is an adventure, so seeing different types of jobs unfold and finish keeps things exciting for Maitland.

“Mait the Great” as the crew in the back call him, enjoys spending his free time with his family, and helping out with his little brother’s football team.  He also spends a lot of time in the gym working out and being a “bench warrior”.  All the gym time may explain Maitland’s super hero name, “The Dip King”. His super power is the ability to lift multiple people up at once. Arm dips give you good arm muscles!  Finally, something you may not know about Maitland is that he has 5 younger siblings. I bet Christmas time is fun at Maitland’s house!

We are glad to have Maitland as a part of our SERVPRO of Hanover, Goochland & Caroline family!

Thank you!

9/29/2016 (Permalink)

Community Thank you! Check out how much fun we had at the event on September 9, 2016!

We cannot thank everyone we work with enough for their constant and continued support.  Without them we would not be where we are now.  With celebrating 20 years in business this year we had a party at our office.  We wanted to thank all the vendors that we work with, and the homeowners for their trust in us to make it like it never even happened.

We want to also thank the Hanover County Fire/EMT department for coming out with their crew and fire truck!  Great guys who also work hard for our community!

We appreciate everyone who came out to help us celebrate: Blue Heron Construction, Wilton Construction Services, Farm Bureau, Baker Properties, Professional Restoration Services, Electronic Restoration Services, Hamlet Cleaners, ABox, Herman Allen Plumbing, Southern Piano, Hawks Renovations, Nationwide, Daymark Adjusters, Cardno MMA and our Crew Chiefs and Technicians!

We look forward to serving our community for another 20 years. SERVPRO of Hanover, Goochland & Caroline is hear to make it like it never even happened!