What our Customers say...


SERVPRO of Hanover, Goochland & Caroline was scheduled in our new home to provide extensive cleaning of our HVAC system infrastructure at the end of our 1 year warranty period. Billy, Kyle and & Leslie hit the ground running & performed with expert precision to methodically air duct clean our entire system of construction debris, dust & whatever else was lurking inside. The process took approx 4.5 hours to clean the supply, intake & return ducts with thorough cleaning of registers, grilles, fans, motors and all other mechanical components inside the unit. Leslie cut & fabricated quality access doors on segments of our duct system and sealed for future easy access. This company & team are exceptional! Thanks for the professional quality work! Hopefully, we will not need services in the future, but if emergency warrants, we will not hesitate to ring these folks up again.

What a great group of people! SERVPRO of Hanover, Goochland & Caroline did an awesome job in getting us back into our home after a fire extinguisher mishap! They handled everything and made it like it never happened. They communicated daily and delivered the service just as they promised. I would highly recommend these professionals!!

Thank you SERVPRO of Hanover, Goochland & Caroline for making a miserable situation much less stressful!

Thank you, Casey.  Your guys did a great job, as usual!

Everyone that helped us with our flooded finished basement was amazing.  Chris and everyone you sent to our house were so professional and nice.  Thank you for everything!

SERVPRO of Hanover, Goochland and Caroline, your crew was absolutely wonderful! Very professional and quick to respond!

Chris McDowell was our "point-man" on this project, but the entire crew was absolutely fantastic - beginning to end! Prompt, courteous, respectful of property when moving stuff around.

Leslie and Patrick were so professional, very helpful and incredibly thorough. They were so neat and left my house so clean.  They couldn't have been nicer.

Leslie and Patrick were so professional, very helpful and incredibly thorough. They were so neat and left my house so clean.  They couldn't have been nicer.

Roots, Tom and Brenda did a great job at my house! 

Your crew was so delightful and did a wonderful job! My carpets look fabulous and I am very very happy! William "Roots" and Kyle are great!

On behalf of Dr. Baird I wish to thank you for your gracious, professional manner in which the work in her condominium has been handled.

We wish to specifically thank the folks from SERVPRO of Hanover, in particular Janet and Brenda with whom I worked most often and were so thorough and professional.  I also want to thank Arlene, Lovelace, Debbie, Billy, Jesse, Patrick and Maitland. Of course we thank Paige who was always responsive to my questions or concerns. 

Many thanks and best regards,

Ellen Cooke

I am very happy with my carpet cleaning that Roots and Kyle completed for me.  They were professional and did a wonderful job!

I am very happy and impressed with the service that SERVPRO of Hanover, Goochland & Caroline provided when I had a water damage! I have told all my neighbors to use SERVPRO if they should have a water damage.

Chris was very patient and courteous in explaining and answering my questions. The job was done very well.

I cannot thank your team enough for the prompt and professional care of my home. I really appreciate it!

Thank you for the wonderful job your crew did in cleaning up the mess. I will forever be grateful to you.

Your crew did a wonderful job! My carpets smell great! Weston and Cory were very helpful and friendly.

I had concerns about some spots on my carpet before SERVPRO came out, but Tom and Alex did a wonderful job. I am so happy with my carpets.

Everyone has been great! William Roots was very nice, efficient and hardworking. He had a smile on his face the entire time and took my stress level from a 10 to a 2!

Matt and Brenda have been so helpful, nice and great from the beginning! Thank you for everything during this stressful time!

Brenda, Ross, Debbie, Billy, Matt and Cory were wonderful when my house had to be packed and moved out for repairs. Everyone was great! Fabulous job!

Janet, Brenda, Lovelace and Debbie did a great job taking care of the smoke in my house. I enjoyed having them in my home and I am very happy with their work!

I could not be more pleased with the work and time SERVPRO of Hanover, Goochland & Caroline took to answer all my questions.

They were amazing! Easy to book, fast and friendly to deal with, and service was professional!

Thank you Paige and your awesome team for cleaning our carpets to keep my kiddos safe and healthy!! You guys are awesome and your hard work is so appreciated!

Thank you very much for your excellent work. Your workers are great!!!!