Recent Community Posts

Dressed Up and Looking Good

10/2/2017 (Permalink)

Community Dressed Up and Looking Good Looking very dapper in their suits! Jesse Black, Crew Chief; Chris McDowell, Crew Chief, David Butler, Owner; Tyler McDowell (Chris and Paige's son).

Often times we forget that the individuals that help in times of need for a water damage, fire clean up, mold remediation or bio-hazards have a personal life as well.  SERVPRO of Hanover, Goochland & Caroline is a very close knit operation.  A lot of the employees that work here are family or have been friends for years, so it's nice when we can step away and have some fun.

This weekend David's niece and Paige and Jesse's cousin got married this weekend. We get so used to see everyone in their uniforms on a weekly basis, that is nice to see them dressed up and looking their best. 

I would say that these gentlemen are looking pretty sharp in their suits and tux! Thank you for your hard work during the week and we hope you enjoy "letting your hair down" and "cutting a rug" at the reception!

FREE CE Credit Course

9/21/2017 (Permalink)

Community FREE CE Credit Course FREE CE Credit Course: November 16, 2017 2-4pm at the Henrico County Public Library - Glen Allen Branch (10501 Staples Mill Road, Glen Allen VA 23060)

SERVPRO Industries, Inc. # 124994 is offering the following FREE CE CREDIT COURSE “Understanding Mold in the Restoration Industry” this will be a two hour course held on Thursday November 16, 2017. The CE course will take place at Henrico County Public Library Glen Allen Branch 10501 Staples Mill Road Glen Allen, Va. 23060.

The purpose of this course is to allow insurance professionals a better understanding of the history of mold awareness and of the participants in mold related claims. When and where the mold “issues began and how to help with mold remediation. The science of mold will be introduced to the insurance agents as it damages properties. Discussion of what mold is how it is dangerous and where it likes to grow will be reviewed. Safety guidelines and precautions on how to deal with the different levels of mold will be reviewed. Insurance professionals will understand the processes vendors use to properly complete mold remediation. 

For reservations call SERVPRO of Hanover, Goochland & Caroline at 804-730-6788 or email arlene@SERVPROhanover.com         

Employee Spotlight

10/3/2016 (Permalink)

Community Employee Spotlight "Mait the Great" is always working hard for our customers!

This week in our Employee Spotlight, we will be introducing a newer employee to the SERVPRO of Hanover, Goochland & Caroline team.  Maitland Wright started with SERVPRO of Hanover, Goochland & Caroline over a year ago.  Maitland is one of our technicians who works on water damages, move outs, move backs, and mold jobs with each Crew Chief daily.  Every day is different, but Maitland’s favorite thing about his job is seeing jobs come together from start to finish.  Each job is an adventure, so seeing different types of jobs unfold and finish keeps things exciting for Maitland.

“Mait the Great” as the crew in the back call him, enjoys spending his free time with his family, and helping out with his little brother’s football team.  He also spends a lot of time in the gym working out and being a “bench warrior”.  All the gym time may explain Maitland’s super hero name, “The Dip King”. His super power is the ability to lift multiple people up at once. Arm dips give you good arm muscles!  Finally, something you may not know about Maitland is that he has 5 younger siblings. I bet Christmas time is fun at Maitland’s house!

We are glad to have Maitland as a part of our SERVPRO of Hanover, Goochland & Caroline family!

Thank you!

9/29/2016 (Permalink)

Community Thank you! Check out how much fun we had at the event on September 9, 2016!

We cannot thank everyone we work with enough for their constant and continued support.  Without them we would not be where we are now.  With celebrating 20 years in business this year we had a party at our office.  We wanted to thank all the vendors that we work with, and the homeowners for their trust in us to make it like it never even happened.

We want to also thank the Hanover County Fire/EMT department for coming out with their crew and fire truck!  Great guys who also work hard for our community!

We appreciate everyone who came out to help us celebrate: Blue Heron Construction, Wilton Construction Services, Farm Bureau, Baker Properties, Professional Restoration Services, Electronic Restoration Services, Hamlet Cleaners, ABox, Herman Allen Plumbing, Southern Piano, Hawks Renovations, Nationwide, Daymark Adjusters, Cardno MMA and our Crew Chiefs and Technicians!

We look forward to serving our community for another 20 years. SERVPRO of Hanover, Goochland & Caroline is hear to make it like it never even happened!

20th Anniversary Celebration

9/1/2016 (Permalink)

Community 20th Anniversary Celebration Come on our and help us celebrate 20 years in business!

What an exciting year for SERVPRO of Hanover, Goochland and Caroline.  We will be celebrating 20 years in business this year, and will be hosting a celebration at our office September 9th, 2016 from 2-5pm.

Bring the kids! We will have face painting, corn hole, a bounce house, a raffle with awesome prizes, snacks, drinks and more! Don't miss out on the fun!  We would love to have you, so RSVP to SERVPROhanover@gmail.com and let us know if you can make it.

We have a great customer base, and we cannot thank them enough for their continued support over the years.  Twenty years in business is definitely an accomplishment and we want to celebrate with the people that made it happen.  

We look forward to seeing you September 9th from 2-5pm!

Employee Spotlight

8/5/2016 (Permalink)

Community Employee Spotlight Jesse is one of our most versatile employees and our "go to" guy.

The moment you’ve been waiting for, the introduction of Jesse Black!  Jesse has been with SERVPRO for 18 years.  Jesse started out as a technician helping other Crew Chiefs perform water damages and worked his way up to Crew Chief.  He is certified in water damage restoration, mold remediation, fire cleaning, carpet and upholstery cleaning and advanced structural drying.  Jesse is one of our most versatile "go to" employees.  If we need help with a duct cleaning, carpet cleaning, water mitigation or moving furniture; we can always count on Jesse to step up to the plate and lead his crew.  One of Jesse’s favorite things about his job is the comradery between everyone at SERVPRO of Hanover, Goochland & Caroline. 

In Jesse’s free time he enjoys playing golf.  The best round of golf he has shot was an 84.  He also is very involved with his stepson Drew, and when he isn’t working or playing golf he is chasing around his 3 year old son, Aiden.  Jesse is also a newlywed, and recently married his long-time love Jennifer on March 26, 2016.  Something you may not know about Jesse is that he has a small “farm” and has chickens, dogs, and a guinea pig.

We are happy to have Jesse and all his experience, knowledge and are glad he is a part of our SERVPRO of Hanover, Goochland & Caroline family.  

Employee Spotlight

6/9/2016 (Permalink)

Community Employee Spotlight Janet and her husband at the Richmond Dragway banquet a few years ago.

This week we are featuring our Crew Chief, Janet Sams.  Janet has been with SERVPRO of Hanover, Goochland & Caroline for 13 years, specializing in fire cleaning, pack outs and post cleaning.  Janet has a keen eye, she is hard-working and is incredibly detail orientated which are just a few of the qualities that make her a top-notch Crew Chief.  Janet currently holds certifications as a fire restoration technician, water damage restoration technician and odor control technician.   One of Janet’s favorite things about her job is meeting new people and assisting homeowners during a difficult time.  When Janet is sent to a job, she is usually helping homeowner’s through a very challenging time.  Fire damage can be very devastating, but Janet is very compassionate which is why all our homeowner’s appreciate her knowledge and dedication. 

During Janet’s free time, she likes to spend as much time as she can with her 2 children; Junior and Amy; and her 3 granddaughters, Alysa, Jaslynn and her newest addition Lily.  But wait there is more … Janet also enjoys drag racing with her husband and friends at the Richmond Dragway. 

Something you may not know about Janet is that she and her husband recently purchased a RV and went on a cross country trip to Texas.  She hopes to take more trips this year.

Janet plays a crucial role in our day to day operations. Her knowledge and experience is very important to our success, and we are happy that she is part of our SERVPRO of Hanover, Goochland & Caroline family!

Employee Spotlight

5/20/2016 (Permalink)

Community Employee Spotlight Billy is heading out to a job to help a homeowner.

Say hello to Billy Gosnell!  Billy has been with SERVPRO of Hanover, Goochland and Caroline for 13 years.  Billy started out working in the summer’s part time when he was on summer break all through high school, took a pit stop in the electrical world and then eventually started working full time.  We are very lucky to have Billy here at SERVPRO of Hanover, Goochland and Caroline because not only is Billy a Crew Chief, but he is also our “Mr. Fix-It”.  When something is not working or needs to be repaired, Billy takes care of it.  He is incredibly knowledgeable and very handy when it comes to fixing things and troubleshooting issues with equipment.  One of Billy’s favorite things about his job is his co-workers.  Since Billy has been with SERVPRO of Hanover, Goochland and Caroline for so long, as well as most of our employees, you create a work “family”, and he enjoys having that comradery.  

Billy enjoys spending his free time working on cars, helping his mom out around her house and going fishing.  He secretly enjoys smoking meats, and makes a killer pulled pork shoulder.  Finger licking good! With his love of the outdoors, Billy spends time taking care of his 4 Koi fish and growing his garden.  Not only is he a handyman, but he has a green thumb.  Hopefully he shares some of his home grown goodies out of his garden this year.

We are very fortunate to have Billy as a part of our SERVPRO of Hanover, Goochland & Caroline family.  His ability to fix and trouble shoot equipment in addition to being a Crew Chief make him a valuable asset to our team!

Employee Spotlight

5/4/2016 (Permalink)

Community Employee Spotlight Our go to girl, Paige McDowell, Owner and General Manager of SERVPRO of Hanover, Goochland & Caroline.

This week we are featuring the one and only Paige McDowell.  In case you did not know, Paige is one of the owners of SERVPRO of Hanover, Goochland & Caroline and serves as the General Manager.  Paige started with SERVPRO of Hanover, Goochland & Caroline part-time when she was in high school, and after college she started full-time.  Through her years here, Paige has experienced all facets of the business.  She has been the marketing representative, project manager, she has worked in the field, and now she does the daily roles of the General Manager.  With the number of years of experience Paige has, she also holds numerous certifications; Carpet Cleaning, Applied Microbial Remediation, Fire & Smoke Restoration, Odor Control, Water Damage Restoration, Health & Safety, Applied Structural Drying, Journeyman Water Restorer, Master Water Restorer, and Carpet Repair & Reinstallation.  She is the go to girl when you have a question.  With all those certifications, she can trouble shoot anything.  Of all the responsibilities that Paige holds here at SERVPRO of Hanover, Goochland & Caroline, doing the daily schedule is one of her favorite things to do because it allows her to problem solve and troubleshoot.  Which is probably why her nickname at work is “HBIC”.

If Paige could be a superhero, she would want to be Wonder Woman, and with juggling a business and a family, some would say she already is Wonder Woman!  In Paige’s free time, she really enjoys spending time with her family.  With her daughter, Sydney, in cheering and her son, Tyler, playing football, she is always on the go supporting them.  If she is not hanging out with her immediate family, she is hanging out with her Girl Scout family.  Paige is a troop leader for Troop 5288, and is always doing activities and helping her girls earn as many badges as possible.   

Something you may not know about Paige is that she loves watching cartoons with the kids!  I think we could all enjoy doing that on the weekends! 

Paige is what makes SERVPRO of Hanover, Goochland and Caroline tick!  Without Paige running the day-to-day business, we would be lost!  Thank you for all your hard work and dedication!

Employee Spotlight

4/25/2016 (Permalink)

Community Employee Spotlight In Brenda's spare time, she loves spending time in the yard and planting flowers.

This week we will be introducing Brenda Pettirossi. Brenda has been part of the SERVPRO of Hanover, Goochland & Caroline family for six years specializing in our fire/soot cleaning jobs.  Brenda currently holds a fire and smoke restoration certification, but helps in many other facets of the day-to-day jobs.  SERVPRO of Hanover, Goochland & Caroline performs a number of post construction cleanings along with packing out homes for repairs, and Brenda is one of our “go to” technicians that is always ready to help homeowner’s when she can.  One of her favorite things about her job is meeting all the people who we help during trying times for homeowner’s. 

When Brenda is not working with her SERVPRO of Hanover, Goochland & Caroline family, she is spending time with her kids and five grandchildren. With these beautiful spring days, you can also find Brenda working hard in her yard.

Something you may not know about Brenda is, that she has worked hard her whole life, and three years ago she purchased her first house on her own.  Way to go Brenda!

Brenda is a great employee at SERVPRO of Hanover, Goochland & Caroline and it shows with her hard work and dedication! 

Employee Spotlight

4/7/2016 (Permalink)

Community Employee Spotlight Our Production Manager, Matt Clemens.

This week we are featuring our Production Manager, Matt Clemens.  Matt has been with SERVPRO of Hanover, Goochland & Caroline for 8 years and before that he was a sub-contractor for 3 years prior to joining our team.  One of Matt’s favorite things about his job is the variety of projects that he can be involved in on a daily basis.  He also enjoys all the people that he gets to meet and work with on a daily basis, whether it is homeowners or contractors.  What helps having the ability to be involved in so many projects is the certifications and continuing education that we are able to provide to Matt.  He currently has certifications in: Water Damage Restoration, Applied Microbial Remediation and Applied Structural Drying.

Some fun facts about Matt is that in his free time he is an outdoors man, and really enjoys hiking, camping and fishing.  He enjoys exploring the outdoors in the summer with his wife, two sons and his step daughter.  His kids call him the “Unbreakable Workhorse”, which explains why Matt is such a worker bee!

Something you may not know about Matt is that he grew up on a farm in Missouri, which may explain his love of the outdoors and getting his hands dirty.

Matt plays an important role in our day to day operations and we are glad he is part of our SERVPRO of Hanover, Goochland & Caroline team!

Employee Spotlight

3/24/2016 (Permalink)

Community Employee Spotlight Chris is ready to tackle the day and take care of our customers!

Meet Our Crew!                       

Introducing one of our longest serving Crew Chiefs, Christopher V. McDowell.  Chris has been with SERVPRO of Hanover, Goochland & Caroline for 13 years.  Through his years with SERVPRO of Hanover, Goochland & Caroline, he started out as a technician helping other Crew Chiefs perform water damages and worked his way up to Crew Chief.  Chris is certified in water damage restoration, mold remediation, advanced structural drying and carpet cleaning.  When we receive large commercial water damage jobs and large mold jobs, Chris is our lead on running those jobs.  His knowledge and excellent note taking makes the work flow of the jobs run seamlessly. Helping homeowners out when they are experiencing water damages and walking them through the whole process is one of the key things Chris enjoys about his jobs.  Chris also likes to see the large jobs come together with the drying process. 

If you know Chris, you know he is a diehard Florida State University sports fan.  His favorite memory is attending the Rose Bowl when FSU won the title, a memory to last a lifetime! Chris is very passionate about sports and staying fit, so in his free time he plays flag football, basketball, soccer and enjoys going to the gym.  Something you may not know about Chris, is that he wanted to be a health administrator at a sports clinic.

We are very lucky to have Chris as a part of our SERVPRO of Hanover, Goochland & Caroline family.  His knowledge of this industry and his passion for helping homeowners is key to our success!

Meet Our Crew!

3/9/2016 (Permalink)

Community Meet Our Crew! Meet one of our technicians, Kyle!

This week in our Employee Spotlight, we will be introducing a new employee to the team.  Kyle Craig started with SERVPRO of Hanover, Goochland and Caroline 8 months ago.  Kyle is one of our technicians who works very closely with each Crew Chief.  Every day is different for Kyle, which is his favorite thing about his job, because when you work in the emergency service field you never know what kind of job you are going to get when the phone rings.  Today, Kyle is moving furniture and boxes back to a homeowner who experienced the devastation of a fire, and tomorrow, Kyle could be helping out with a water mitigation.

Some fun facts about Kyle:

His nickname at work is Brindza.  The guys named him after the Notre Dame field goal kicker.  If he could be a superhero he would be called Brindza! His super powers would be to run super-fast …  whooooooosh – who was that?!

In Kyle’s free time his favorite thing to do is play video games. 

I asked Kyle to finish this sentence, “Something you may not know about is, that I like to go camping.”

We are glad to have Kyle as a part of our SERVPRO of Hanover, Goochland & Caroline family!

Employee Spotlight

2/22/2016 (Permalink)

Community Employee Spotlight Meet Rocco on the top, and Isabel on the bottom.

Meet Our Crew!

We have a 25 person team that works hard to make SERVPRO of Hanover, Goochland & Caroline a “well-oiled machine”.  Every other week, we will spotlight one of our employees that will showcase their role and some fun facts about them!

This week, we will be introducing Trish. Trish has been with SERVPRO of Hanover, Goochland & Caroline for 20 years. With that much experience here, Trish has done just about everything there is to do here at SERVPRO.  Her current role is Human Resources/Accounts Receivable.  Trish focuses on invoices, deposits, healthcare and background checks just to name of few things that keep her busy in the office.  Her favorite thing about her job is assisting all the employee’s with anything they need.

Here are some fun facts about Trish:

If she could be an animal, she would be a Pit Bull … watch out!

If she could be a super hero, her name would be Violet the Valiant!

Her favorite thing to do in her free time is to read and love on her diva cat, Isabel and her spunky dog, Rocco.

Finally, I asked Trish to finish this sentence: “Something you may not know about me is …”

            “I would like to have gone to school to become a med-flight helicopter pilot."

We love having Trish on our SERVPRO of Hanover, Goochland & Caroline team!