Recent General Posts

Merry Christmas & Happy New Year

12/27/2017 (Permalink)

General Merry Christmas & Happy New Year From our SERVPRO family to yours!

Each year we celebrate Christmas with our SERVPRO of Hanover, Goochland & Caroline family.  Last year and this year we decided on a bowling party.  A great way to interact with everyone and throw in some friendly competition among everyone in the field and in the office.  Last year Jesse Black took home the trophy, so there was some friendly talk about how he would be dethroned from the top bowler.  Well, we all gave it a great try but were unsuccessful.  Jesse Black took the title again. Way to go Jesse!  Until next year!

After our bowling competition we enjoy our Christmas.  Margie works hard on picking out gifts and wrapping them in preparation for the festivities.  Movie tickets, restaurant gift cards, Home Depot gift cards and Walmart gift cards.  It is always fun to see who gets what!

We cannot thank David and Paige enough for our fun Christmas party.  We thank you for the awesome presents and the fun time bowling with our SERVPRO family!  

SERVPRO of Hanover, Goochland & Caroline want to wish your family a Merry Christmas and a Happy New Year.  We hope 2018 brings you much joy and success!

Welcome Back Matt!

9/25/2017 (Permalink)

General Welcome Back Matt! Matt Clemens our Operations Manager. Welcome Back!

Today we welcome back Matt Clemens!  We are very excited to have Matt back here at the SERVPRO of Hanover, Goochland & Caroline family. Matt will be joining our SERVPRO family as our Operations Manager.  In this role, Matt will be handling all our Crew Chiefs and managing the daily needs in our warehouse.

Matt will be very involved with all kinds of projects here in the office and in the warehouse overseeing the day to day tasks.  He will also get to meet with our homeowners and work them through the process of their water damage, fire cleaning or mold cleaning. What helps having the ability to be involved in so many projects is the certifications and continuing education that we are able to provide to Matt.  He currently has certifications in: Water Damage Restoration, Applied Microbial Remediation and Applied Structural Drying.

Matt plays an important role in our day to day operations and we are glad he is back with of our SERVPRO of Hanover, Goochland & Caroline team!

Employee Spotlight

9/22/2017 (Permalink)

General Employee Spotlight Our Marketing Representative, Tammy LaCognata, starting her Friday out with a smile!

Our Spotlight Employee this week is Tammy LaCognata.  Tammy started with us in February of 2016 as our Marketing Representative.  Before Tammy started working at SERVPRO of Hanover, Goochland and Caroline, she worked in the education field.  Tammy has three beautiful girls (high school, middle school and elementary school), and was able to stay home with her girls until they were all in school and when that happened, Tammy joined a fun and crazy team.  One of Tammy’s favorite things about her job is that she enjoys going to different businesses and meeting all the new people.  It is nice to see all the new faces in our community and let them know we are there if they need us for our services. 

Tammy enjoys spending time with her husband and three girls.  If she isn’t at a tennis match or a cheering competition Tammy would spend as much free time as she could traveling.  If Tammy could be a superhero her name would be “Teleporta” so she could get to places quicker than by car.  If she was “Teleporta” then she could do a lot more traveling.

We love having Tammy on our SERVPRO of Hanover, Goochland & Caroline team!

SERVPRO of Hanover, Goochland & Caroline Team

9/21/2017 (Permalink)

General SERVPRO of Hanover, Goochland & Caroline Team Our highly skilled and trained team is ready to help you and make it "like it never even happened!"

Let me share some history about SERVPRO of Hanover, Goochland & Caroline.  In 1996, David and Kathie Butler decided to take a leap of faith to start what is now SERVPRO of Hanover, Goochland & Caroline.  What started out in a 1,5ooSF warehouse/office space and 6 employees has now turned into 21,000SF and 25 employees.  With the dedication and hard work that started this business, we were able to get the trust of many insurance companies because our quality of work and customer service is top notch! 

Highly trained technicians! If you don’t believe me check out “Our Crew”.  Follow this link, http://www.SERVPROhanovergoochlandcaroline.com/crew-photos, and read about all of our trusted technicians. 

We work with your insurance!  If you need help with a water damage or fire cleaning we will work with your insurance company through the entire process.  We will be there every step of the way and coordinate those things for you!  If you have Nationwide, State Farm, Erie, Travelers, USAA, The Hartford, Amica or Farm Bureau insurance just to name a few, call us! We have relationships with these companies and many others! Let us be the middle man!

Don’t forget, we are a locally owned and operated, 24-hour emergency service company that is available to you 365 days out of the year, because water damages and fires are never planned! 

SERVPRO of Hanover, Goochland & Caroline - We make it "like it never even happened!" Call us today at 804-730-6788 if we can be of service to you.

Packing and Moving

9/18/2017 (Permalink)

General Packing and Moving Let us do all the work and heavy lifting!

SERVPRO of Hanover, Goochland & Caroline is not just a mitigation, fire and mold remediation company.  We have many other services that we can offer you!  Did you know that we can pack and move your furniture for you?

Contractors often ask us to come in and take care of packing and moving a homeowner’s furniture and content out for flooring repairs.  Some homeowner’s need to have carpet installed or hardwoods sanded and refinished. In order to complete that task, everything must be moved out.  We have an excellent crew that comes in and treats your items as if they are their own.  It is very important to us to pack each item properly to ensure that the piece stays intact. Once your personal items are packed, we send in the “muscle” to move your packed content and your furniture.  We have an 18,000SF climate controlled warehouse where we can store your items.  Once your repairs are completed, we perform a post clean by wiping down your horizontal surfaces and then we return your items back to their original location.

Take the nightmare out of packing and moving, and call SERVPRO of Hanover, Goochland & Caroline, “your trusted and local packing and moving experts!”

Call us today at 804-730-6788 and we will take the headache out of the packing and moving.

Happy Retirement Tom Summers

1/5/2017 (Permalink)

General Happy Retirement Tom Summers It's not goodbye, it's see you later!

What a year 2016 was for SERVPRO of Hanover, Goochland & Caroline! We welcomed some new faces to our team, celebrated 20 years in business, and we said goodbye to some hardworking men.

With that being said, we have to highlight a top notch gentlemen who was with SERVPRO of Hanover, Goochland & Caroline for 18 years.  Tom Summers started his journey with David and Kathie in 1998 and watched as the company grew into what it is today.  In 1998, there were 5 employees at SERVPRO of Hanover, Goochland & Caroline and in 2016 and now there are 24 employees.  Tom has seen everything that one could see working in this business.  He was always ready to work and always worked hard.  Tom was our go to guy for carpet cleanings, upholstery cleanings and fire cleanings.  Of course, if we needed a hand with water damages, he was always there to help.  You could always count on Tom!  On December 28, 2016, Tom officially began a new life.  A life of relaxation, waking up when he feels like it and a life of new adventures.  Now Tom will get to enjoy his days with his wife, his new house, doing yardwork, taking care of his cats and playing golf when the weather warms up.

Tom will be missed greatly.  The SERVPRO of Hanover, Goochland & Caroline family will miss his smile, his giving heart, his “hat flipping”, his laugh and his dedication to this company. 

Happy Retirement Tom Summers! 

Employee Spotlight

12/13/2016 (Permalink)

General Employee Spotlight Margie always gives service with a smile!

This week in our Employee Spotlight, we will be introducing Margie.  Margie has been with the SERVPRO of Hanover, Goochland & Caroline team for 9 years. She is our go to gal!  Whenever there is something the office staff needs or the crews need, Margie always has it in her “hidden” stash.   She is also our chef extraordinaire and will cook some of the most amazing dishes … YUM!   

Margie’s SERVPRO life consists of handling homebuilders that we work with in the area in addition to the local counties and all of our self-pay mold jobs.   Through the years of working with mold jobs, she has learned how to translate Malvern’s handwriting, resulting in Margie being fluent in “Malvernese”.  Margie holds our SERVPRO Crew Training certification and loves that there is never a dull moment here at work!

When Margie is not working hard at work, she is busy spending time with her husband and running her kids to and from their sports commitments!  Margie has 2 kids, Xavier who is 14 and Malia who is 12.  Margie spends most of her weekends’ at softball games and tournaments with Malia or Xavier’s basketball games. 

SERVPRO of Hanover, Goochland & Caroline is very lucky to have Margie.  She is incredibly dedicated and gives top notch customer service to all of our customers.  Thank you for all your hard work Margie!

About Us!

5/25/2016 (Permalink)

General About Us! We can tackle any water damage, fire cleaning or mold remediation!

Let me share some history about SERVPRO of Hanover, Goochland & Caroline.  In 1996, David and Kathie Butler decided to take a leap of faith to start what is now SERVPRO of Hanover, Goochland & Caroline.  What started out in a 1,5ooSF warehouse/office space and 6 employees has now turned into 21,000SF and 25 employees.  With the dedication and hard work that started this business, we were able to get the trust of many insurance companies because our quality of work and customer service is top notch! 

Highly trained technicians! If you don’t believe me check out “Our Crew”.  Follow this link, http://www.SERVPROhanovergoochlandcaroline.com/crew-photos, and read about all of our trusted technicians. We are constantly striving to educate our crew and keep them up-to-date with the newest techniques that are coming to the market.  As manufactures of flooring companies, paint manufacturers and builders are coming out with new products, it is our job to stay educated with the best way to clean and how to care for them. 

We work with your insurance!  If you need help with a water damage or fire cleaning we will work with your insurance company through the entire process.  Often times, we will need to reach out to your adjuster to get approval to do work outside of the traditional scope of work.  There are times we will need to coordinate with your insurance company when your clothing or electronics need to be cleaned due to a smoke/fire damage.   We will be there every step of the way and coordinate those things for you!  If you have Nationwide, State Farm, Erie, Travelers, USAA, The Hartford, Amica or Farm Bureau insurance just to name a few, call us! We have relationships with these companies and many others! Let us be the middle man!

Don’t forget, we are a locally owned and operated, 24-hour emergency service company that is available to you 365 days out of the year, because water damages and fires are never planned! 

SERVPRO of Hanover, Goochland & Caroline - We make it "like it never even happened!" Call us today at 804-730-6788 if we can be of service to you. 

Meet the Man, The Legend - Malvern Barrow

3/2/2016 (Permalink)

General Meet the Man, The Legend - Malvern Barrow Focused and working hard for our customers!

Introducing you to one of the gentlemen that has been with SERVPRO of Hanover, Goochland & Caroline since the beginning.  David and Kathie Butler started this franchise in 1996 and asked Malvern to be part of their team.  Malvern started this adventure feet on the ground going out to water damages, fires, bio-hazard clean ups and mold jobs.  You name it Malvern was there side by side with David and Kathie.  As the years passed, Malvern received more and more credentials from IICRC, Indoor Air Quality Association and the American Council for Accredited Certification.  Here is just a list of his certifications from IICRC:

  • Master Fire & Smoke Restorer
  • Master Textile Cleaner
  • Master Water Restorer
  • Journeyman Textile Cleaner
  • Journeyman Fire & Smoke Restorer
  • Journeyman Water Restorer
  • Applied Microbial Remediation Specialist
  • Water Damage Restoration
  • Carpet Cleaning
  • Stone, Masonry & Ceramic Tile Cleaning
  • Carpet Repair & Reinstallation
  • Health & Safety
  • Color Repair
  • Odor Control
  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Upholstery & Fabric Cleaning

The amount of knowledge Malvern has is abundant.  Have you ever wondered how to get a stain out of the carpet when it first happens?  Do you have a stubborn stain on a leather piece of furniture? Or in my case my 2 year old who poured fingernail polish all over a wooden chest and bedroom carpet.  That definitely makes your heart skip a beat.  Malvern was my first phone call to see what I needed to do to save my carpet and my nice antique piece of furniture.  Thank goodness for Malvern!

If you are curious about anything that relates to cleaning carpets, floors cleaning, furniture cleaning, mold remediation, odor in your house or your air duct system please send them our way.  Ask Malvern and email us at SERVPRO8293@erols.com and we will share your question and response from our expert at SERVPRO of Hanover, Goochland & Caroline.

We make it "Like it never even happened."