Recent General Posts

Welcome Back Matt!

9/25/2017 (Permalink)

General Welcome Back Matt! Matt Clemens our Operations Manager. Welcome Back!

Today we welcome back Matt Clemens!  We are very excited to have Matt back here at the SERVPRO of Hanover, Goochland & Caroline family. Matt will be joining our SERVPRO family as our Operations Manager.  In this role, Matt will be handling all our Crew Chiefs and managing the daily needs in our warehouse.

Matt will be very involved with all kinds of projects here in the office and in the warehouse overseeing the day to day tasks.  He will also get to meet with our homeowners and work them through the process of their water damage, fire cleaning or mold cleaning. What helps having the ability to be involved in so many projects is the certifications and continuing education that we are able to provide to Matt.  He currently has certifications in: Water Damage Restoration, Applied Microbial Remediation and Applied Structural Drying.

Matt plays an important role in our day to day operations and we are glad he is back with of our SERVPRO of Hanover, Goochland & Caroline team!

Employee Spotlight

9/22/2017 (Permalink)

General Employee Spotlight Our Marketing Representative, Tammy LaCognata, starting her Friday out with a smile!

Our Spotlight Employee this week is Tammy LaCognata.  Tammy started with us in February of 2016 as our Marketing Representative.  Before Tammy started working at SERVPRO of Hanover, Goochland and Caroline, she worked in the education field.  Tammy has three beautiful girls (high school, middle school and elementary school), and was able to stay home with her girls until they were all in school and when that happened, Tammy joined a fun and crazy team.  One of Tammy’s favorite things about her job is that she enjoys going to different businesses and meeting all the new people.  It is nice to see all the new faces in our community and let them know we are there if they need us for our services. 

Tammy enjoys spending time with her husband and three girls.  If she isn’t at a tennis match or a cheering competition Tammy would spend as much free time as she could traveling.  If Tammy could be a superhero her name would be “Teleporta” so she could get to places quicker than by car.  If she was “Teleporta” then she could do a lot more traveling.

We love having Tammy on our SERVPRO of Hanover, Goochland & Caroline team!

Happy Retirement Tom Summers

1/5/2017 (Permalink)

General Happy Retirement Tom Summers It's not goodbye, it's see you later!

What a year 2016 was for SERVPRO of Hanover, Goochland & Caroline! We welcomed some new faces to our team, celebrated 20 years in business, and we said goodbye to some hardworking men.

With that being said, we have to highlight a top notch gentlemen who was with SERVPRO of Hanover, Goochland & Caroline for 18 years.  Tom Summers started his journey with David and Kathie in 1998 and watched as the company grew into what it is today.  In 1998, there were 5 employees at SERVPRO of Hanover, Goochland & Caroline and in 2016 and now there are 24 employees.  Tom has seen everything that one could see working in this business.  He was always ready to work and always worked hard.  Tom was our go to guy for carpet cleanings, upholstery cleanings and fire cleanings.  Of course, if we needed a hand with water damages, he was always there to help.  You could always count on Tom!  On December 28, 2016, Tom officially began a new life.  A life of relaxation, waking up when he feels like it and a life of new adventures.  Now Tom will get to enjoy his days with his wife, his new house, doing yardwork, taking care of his cats and playing golf when the weather warms up.

Tom will be missed greatly.  The SERVPRO of Hanover, Goochland & Caroline family will miss his smile, his giving heart, his “hat flipping”, his laugh and his dedication to this company. 

Happy Retirement Tom Summers! 

Meet the Man, The Legend - Malvern Barrow

3/2/2016 (Permalink)

General Meet the Man, The Legend - Malvern Barrow Focused and working hard for our customers!

Introducing you to one of the gentlemen that has been with SERVPRO of Hanover, Goochland & Caroline since the beginning.  David and Kathie Butler started this franchise in 1996 and asked Malvern to be part of their team.  Malvern started this adventure feet on the ground going out to water damages, fires, bio-hazard clean ups and mold jobs.  You name it Malvern was there side by side with David and Kathie.  As the years passed, Malvern received more and more credentials from IICRC, Indoor Air Quality Association and the American Council for Accredited Certification.  Here is just a list of his certifications from IICRC:

  • Master Fire & Smoke Restorer
  • Master Textile Cleaner
  • Master Water Restorer
  • Journeyman Textile Cleaner
  • Journeyman Fire & Smoke Restorer
  • Journeyman Water Restorer
  • Applied Microbial Remediation Specialist
  • Water Damage Restoration
  • Carpet Cleaning
  • Stone, Masonry & Ceramic Tile Cleaning
  • Carpet Repair & Reinstallation
  • Health & Safety
  • Color Repair
  • Odor Control
  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Upholstery & Fabric Cleaning

The amount of knowledge Malvern has is abundant.  Have you ever wondered how to get a stain out of the carpet when it first happens?  Do you have a stubborn stain on a leather piece of furniture? Or in my case my 2 year old who poured fingernail polish all over a wooden chest and bedroom carpet.  That definitely makes your heart skip a beat.  Malvern was my first phone call to see what I needed to do to save my carpet and my nice antique piece of furniture.  Thank goodness for Malvern!

If you are curious about anything that relates to cleaning carpets, floors cleaning, furniture cleaning, mold remediation, odor in your house or your air duct system please send them our way.  Ask Malvern and email us at and we will share your question and response from our expert at SERVPRO of Hanover, Goochland & Caroline.

We make it "Like it never even happened."