What our Customers say...


My home has never smelled better!  The cleaning crew that helped me was so courteous and helpful.

I can't thank your team enough for all of the hard work and patience working with me through the kitchen fire at my home.

I can never thank you enough for all that you have done to help us.


SERVPRO of Hanover, Goochland & Caroline has worked tirelessly at our home working in conjunction with my contractor.  It has been such a team effort and I am so very impressed!

Keep up the good work.

Your team was very professional and quick to come out once coverage was established.  Thank you for all of your hard work in removing the staining and odors from our fire damage.

I am so thankful for the team at SERVPRO of Hanover, Goochland & Caroline.  They helped me tremendously when a tree fell on my home.  They cleaned up the mess quickly and made sure all of my questions were answered.

SERVPRO of Hanover, Goochland & Caroline came out to help us with our water loss recently.  Our entire building was affected by water damage.  They came in and explained what the extent of the damages were and how they could help us.

They came in and got to work right away.  They communicated well and worked with our Insurance Company to help us the process. 

They were quick to get out here to start their work and the crew that came out was courteous and very knowledgeable.

Thank you to SERVPRO of Hanover Goochland & Caroline for helping us with this water damage.

SERVPRO of Hanover, Goochland & Caroline helped us when we did not know what to do first.  They have been so kind, professional and quick to help in any way.  They have been a blessing to our family during this very traumatic time.  Our entire house flooded and we had the best support system show up at our home to help us.

From the packing and moving team, to the office communication and to the water damage mitigation drying team - EVERYONE was a delight to work with.

Thank you to SERVPRO of Hanover, Goochland & Caroline for all their help with our house and belongings. 

SERVPRO of Hanover, Goochland and Caroline really helped me thru a difficult situation.  We had water damage to most of our home.  SERVPRO of Hanover, Goochland and Caroline's employees made a tough situation as easy as possible.  They were knowledgeable, friendly and quick to help us.  

The office staff was also very helpful in the billing and administrative portion.  I had never had an Insurance Claim in the past.  They walked me thru every step of the process.

Thank you SERVPRO of Hanover, Goochland and Caroline.

Thank you for all of your help throughout the entire process of our water damage.  We had no idea the you would help in so many ways.  We are very thankful for all of your crews hard work.

The carpets are AMAZING!  Thank you for cleaning them before we moved into our home.


Quick response!  Your guys were great and very thorough.  We appreciate how soon you got out to our water damage and helped us.

I just wanted to say thank you to Paige and SERVPRO of Hanover, Goochland & Caroline for everything you guys did to help me with my roof leak from the storms.  You were there immediately after I called for help.  You referred me to the best people available to help me fix what needed to be done.  Thanks again Paige and your team for your outstanding service!

I watch children and have 3 children of my own.  My chair, ottoman and couch have been through a lot.  After a major accident I called SERVPRO of Hanover, Goochland & Caroline for help. Raymond came and cleaned my chair, ottoman and couch.  They look and smell amazing!  Raymond and Paige come highly recommended!

SERVPRO of Hanover, Goochland & Caroline was fantastic to deal with during or loss with frozen pipes that happened in our hotel.  They came promptly, thoroughly explained what, how and when the work would be done; and then quickly completed the work! Used them before and will continue to use them ALWAYS!

SERVPRO went the extra mile for me after a tree destroyed our home. This is something you usually don't see.  Due to complications with insurance I had to figure out what to do with 400+ boxes and loads of furniture.  Casey, Paige and the entire team made sure that everything was kept in storage.  I'm beyond impressed and appreciative of how they made sure my family received all of our belongings.  Your team paid it forward and this was truly a blessing during all of the turmoil we went through.  Thank you!

SERVPRO of Hanover, Goochland & Caroline did an amazing job as always.  Thank you Paige and crew for the mold remediation you completed for us!

One of our pipes burst in our laundry room during the cold weather and Paige & her crew were the first ones we called! They fit us in their schedule, came over quickly and helped us solve the problem of drying underneath our floor and the insulation inside the walls to prevent any mold issues. Super professional & just nice people! Highly recommend! Thank you for everything!

I could not be more pleased with the service we received from SERVPRO of Hanover Goochland & Caroline. I came home from work to find 2" of water flooding the 1st floor of our home from a burst pipe due to a frozen pipe. What a huge disruption in our lives. This branch of SERVPRO was so helpful and empathetic with our situation. They came promptly, got rid of the water, cleaned up the mess, packed up and stored our belongings that were not destroyed by the water, recommended a good contractor to repair the damaged walls & flooring, and helped with the insurance claim. I would highly recommend this branch of SERVPRO.

I have been dealing with SERVPRO of Hanover, Goochland & Caroline since October 2017.  My house was found to have a very severe mold issue which SERVPRO of Hanover, Goochland & Caroline did an excellent job uncovering the mold, removing the affected parts of the house, obtaining an industrial hygienist to write a protocol for treating the mold, all the while keeping me updated.  Casey in the office has been outstanding in tending to my needs and keeping me informed. Jesse has been there since the beginning.  Janet, Brenda and Debbie came to pack my house and were professional and treated my belongings as if it were their own. Janet helped me so much with inventory of my kitchen. Things were going along smoothly until my hot water pipe burst in the attic on January 8, 2018. Now I had a much bigger problem. To say I was hysterical the day that happened is an understatement. Casey was supportive, listened to me crying, and another plan was formulated. SERVPRO of Hanover, Goochland & Caroline did an outstanding job dealing with this new problem, removing damaged areas of my house and getting the industrial hygienist back out with a new plan. My house passed inspection on Feb. 27th, thanks to SERVPRO'S professionals. They continue to assist me and will be with me until my house is back to normal. I can not say enough about the people at SERVPRO of Hanover, Goochland and Caroline.  I highly recommend this business.  Thanks to all that helped me.

SERVPRO of Hanover, Goochland and Caroline is a great company and a valuable trade partner!  The project managers and coordinators are most accommodating to our needs with scheduling pack outs, structure and post construction cleanings, and rapid responses for mitigation when needed.  The SERVPRO field managers and technicians are very knowledgeable, perform their duties well, and are professional.   Overall, SERVPRO of Hanover, Goochland and Caroline is extremely reliable and treats customers well, both of which are highly valued in our line of business. 

SERVPRO of Hanover, Goochland & Caroline performs our duct cleanings for our numerous properties throughout the Richmond area.  Margie is very helpful on the phone with scheduling and provides very prompt service.  The crews are always on time and do a great job!

I called SERVPRO of Hanover, Goochland & Caroline to look at an area in our Religious School that had microbial growth. They were professional and knowledgeable and took the time to answer all our questions.They scheduled the removal around our school hours and worked very efficiently to complete this job on time and on budget.

I would highly recommend SERVPRO of Hanover, Goochland & Caroline to anyone who needs expert advice for moisture intrusion or mold remediation. 

Thanks for the Great Job!

We enjoyed meeting the ladies and gentlemen at SERVPRO of Hanover, Goochland & Caroline that did our cleaning for us.  They were friendly and did their job well.  Thank you!

SERVPRO of Hanover, Goochland & Caroline was scheduled in our new home to provide extensive cleaning of our HVAC system infrastructure at the end of our 1 year warranty period. Billy, Kyle and & Leslie hit the ground running & performed with expert precision to methodically air duct clean our entire system of construction debris, dust & whatever else was lurking inside. The process took approx 4.5 hours to clean the supply, intake & return ducts with thorough cleaning of registers, grilles, fans, motors and all other mechanical components inside the unit. Leslie cut & fabricated quality access doors on segments of our duct system and sealed for future easy access. This company & team are exceptional! Thanks for the professional quality work! Hopefully, we will not need services in the future, but if emergency warrants, we will not hesitate to ring these folks up again.

What a great group of people! SERVPRO of Hanover, Goochland & Caroline did an awesome job in getting us back into our home after a fire extinguisher mishap! They handled everything and made it like it never happened. They communicated daily and delivered the service just as they promised. I would highly recommend these professionals!!

Thank you SERVPRO of Hanover, Goochland & Caroline for making a miserable situation much less stressful!

Thank you, Casey.  Your guys did a great job, as usual!

Everyone that helped us with our flooded finished basement was amazing.  Chris and everyone you sent to our house were so professional and nice.  Thank you for everything!

SERVPRO of Hanover, Goochland and Caroline, your crew was absolutely wonderful! Very professional and quick to respond!

Chris McDowell was our "point-man" on this project, but the entire crew was absolutely fantastic - beginning to end! Prompt, courteous, respectful of property when moving stuff around.

Leslie and Patrick were so professional, very helpful and incredibly thorough. They were so neat and left my house so clean.  They couldn't have been nicer.

Leslie and Patrick were so professional, very helpful and incredibly thorough. They were so neat and left my house so clean.  They couldn't have been nicer.

Roots, Tom and Brenda did a great job at my house! 

Your crew was so delightful and did a wonderful job! My carpets look fabulous and I am very very happy! William "Roots" and Kyle are great!

On behalf of Dr. Baird I wish to thank you for your gracious, professional manner in which the work in her condominium has been handled.

We wish to specifically thank the folks from SERVPRO of Hanover, in particular Janet and Brenda with whom I worked most often and were so thorough and professional.  I also want to thank Arlene, Lovelace, Debbie, Billy, Jesse, Patrick and Maitland. Of course we thank Paige who was always responsive to my questions or concerns. 

Many thanks and best regards,

Ellen Cooke

I am very happy with my carpet cleaning that Roots and Kyle completed for me.  They were professional and did a wonderful job!

I am very happy and impressed with the service that SERVPRO of Hanover, Goochland & Caroline provided when I had a water damage! I have told all my neighbors to use SERVPRO if they should have a water damage.

Chris was very patient and courteous in explaining and answering my questions. The job was done very well.

I cannot thank your team enough for the prompt and professional care of my home. I really appreciate it!

Thank you for the wonderful job your crew did in cleaning up the mess. I will forever be grateful to you.

Your crew did a wonderful job! My carpets smell great! Weston and Cory were very helpful and friendly.

I had concerns about some spots on my carpet before SERVPRO came out, but Tom and Alex did a wonderful job. I am so happy with my carpets.

Everyone has been great! William Roots was very nice, efficient and hardworking. He had a smile on his face the entire time and took my stress level from a 10 to a 2!

Matt and Brenda have been so helpful, nice and great from the beginning! Thank you for everything during this stressful time!

Brenda, Ross, Debbie, Billy, Matt and Cory were wonderful when my house had to be packed and moved out for repairs due to fire damage. Everyone was great! Fabulous job!

Janet, Brenda, Lovelace and Debbie did a great job taking care of the smoke in my house. I enjoyed having them in my home and I am very happy with their work!

I could not be more pleased with the work and time SERVPRO of Hanover, Goochland & Caroline took to answer all my questions.

They were amazing! Easy to book, fast and friendly to deal with, and service was professional!

Thank you Paige and your awesome team for cleaning our carpets to keep my kiddos safe and healthy!! You guys are awesome and your hard work is so appreciated!

Thank you very much for your excellent work. Your workers are great!!!!