What our Customers say...

Water Damage Testimonials

SERVPRO of Hanover, Goochland & Caroline helped us when we did not know what to do first.  They have been so kind, professional and quick to help in any way.  They have been a blessing to our family during this very traumatic time.  Our entire house flooded and we had the best support system show up at our home to help us.

From the packing and moving team, to the office communication and to the water damage mitigation drying team - EVERYONE was a delight to work with.

Thank you to SERVPRO of Hanover, Goochland & Caroline for all their help with our house and belongings. 

SERVPRO of Hanover, Goochland and Caroline really helped me thru a difficult situation.  We had water damage to most of our home.  SERVPRO of Hanover, Goochland and Caroline's employees made a tough situation as easy as possible.  They were knowledgeable, friendly and quick to help us.  

The office staff was also very helpful in the billing and administrative portion.  I had never had an Insurance Claim in the past.  They walked me thru every step of the process.

Thank you SERVPRO of Hanover, Goochland and Caroline.

Thank you for all of your help throughout the entire process of our water damage.  We had no idea the you would help in so many ways.  We are very thankful for all of your crews hard work.

I have been dealing with SERVPRO of Hanover, Goochland & Caroline since October 2017.  My house was found to have a very severe mold issue which SERVPRO of Hanover, Goochland & Caroline did an excellent job uncovering the mold, removing the affected parts of the house, obtaining an industrial hygienist to write a protocol for treating the mold, all the while keeping me updated.  Casey in the office has been outstanding in tending to my needs and keeping me informed. Jesse has been there since the beginning.  Janet, Brenda and Debbie came to pack my house and were professional and treated my belongings as if it were their own. Janet helped me so much with inventory of my kitchen. Things were going along smoothly until my hot water pipe burst in the attic on January 8, 2018. Now I had a much bigger problem. To say I was hysterical the day that happened is an understatement. Casey was supportive, listened to me crying, and another plan was formulated. SERVPRO of Hanover, Goochland & Caroline did an outstanding job dealing with this new problem, removing damaged areas of my house and getting the industrial hygienist back out with a new plan. My house passed inspection on Feb. 27th, thanks to SERVPRO'S professionals. They continue to assist me and will be with me until my house is back to normal. I can not say enough about the people at SERVPRO of Hanover, Goochland and Caroline.  I highly recommend this business.  Thanks to all that helped me.

Thank you SERVPRO of Hanover, Goochland & Caroline for making a miserable situation much less stressful!

Everyone that helped us with our flooded finished basement was amazing.  Chris and everyone you sent to our house were so professional and nice.  Thank you for everything!

SERVPRO of Hanover, Goochland and Caroline, your crew was absolutely wonderful! Very professional and quick to respond!

Chris McDowell was our "point-man" on this project, but the entire crew was absolutely fantastic - beginning to end! Prompt, courteous, respectful of property when moving stuff around.

I am very happy and impressed with the service that SERVPRO of Hanover, Goochland & Caroline provided when I had a water damage! I have told all my neighbors to use SERVPRO if they should have a water damage.

Chris was very patient and courteous in explaining and answering my questions. The job was done very well.

I cannot thank your team enough for the prompt and professional care of my home. I really appreciate it!

Thank you for the wonderful job your crew did in cleaning up the mess. I will forever be grateful to you.

Everyone has been great! William Roots was very nice, efficient and hardworking. He had a smile on his face the entire time and took my stress level from a 10 to a 2!

Matt and Brenda have been so helpful, nice and great from the beginning! Thank you for everything during this stressful time!

I could not be more pleased with the work and time SERVPRO of Hanover, Goochland & Caroline took to answer all my questions.